Slack starts 2021 with a massive outage

Slack is down on the first full work day of 2021. The company said Monday morning “Customers may have trouble loading channels or connecting to Slack at this time. Our team is investigating and we will follow up with more information as soon as we have it. We apologize for any disruption caused.”

Users began reporting issues around 10AM ET, and the company posted its first status update about the problem at 10:14AM.

At first, Slack was reporting issues with connecting to the service and messaging. An update on its status page at 11:20AM ET upgraded the situation to a full-blown outage, with all aspects of Slack— including log-ins, messaging, calls, and connections— showing as unavailable. “All hands are on deck on our end to further investigate,” according to the update page.

The service appeared to be slowly returning to normal for some users; a 12:29PM ET update from Slack said “While the issue is largely still ongoing, we believe some customers may see improvement in connecting to Slack after a refresh.” On the status page however, all services were still showing an outage.

Update 11:30AM ET: Added that Slack has upgraded the problem to a full outage of its services

Update 12:35PM ET: Added that the service may be returning for some users

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