Peloton this week announced that it will temporarily suspend the sale and delivery of its Tread, a treadmill with a touchscreen to stream live and on-demand classes, that the company released in 2018. In a blog post, Peloton says it has decided to put a hold on Tread deliveries because the size of the machine is too big to deliver to customers while attempting to maintain physical distance during the novel coronavirus pandemic.
Customers who placed their orders before March 18th will not have their orders refunded, but they will be notified when it is safe to resume delivery. “After [March 18,] we will cancel any Tread deliveries and issue a full refund on the original form of payment in the next 7-10 business days,” the company said.
Peloton this week also emailed customers saying that while sales of its popular bike will continue, it is changing its home delivery service by dropping the preassembled bike upon arriving at the customer’s door, leaving it for them to take inside on their own to avoid potential person-to-person contact. (The Peloton bike weighs 135 pounds and up to three delivery people typically arrive during installation.)
Last week, Peloton extended its digital membership trial from 30 to 90 days in an effort to help people exercise at home during the quarantine period.
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