Google Cloud issue causes outages for Snapchat, Spotify and others


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The Google Cloud Platform experienced problems on Tuesday, causing outages for Google Cloud Networking, App Engine and Stackdriver. Services like Snapchat, Pokemon Go and Spotify were also affected. 

At 12:34 p.m. PT, Google said it was “investigating a problem with Google Cloud Global Loadbalancers returning 502s,” referring to a message indicating server issues. Google posted the statement on the Cloud Status Dashboard. 

At 12:53 p.m. PT, the company updated the status, indicating it had initiated a fix.

“The issue with Google Cloud Load balancers returning 502s should be resolved for majority of users and we expect a full resolution in the near future,” the company wrote on the status dashboard.  

The issue was resolved for all users as of 1:03 p.m. PT, the company later wrote. The company said it would conduct an internal investigation and make improvements “to help prevent or minimize future recurrence.” 

The company also said it would provide a more detailed analysis of what happened after the investigation. 

A Google representative confirmed that the issues had been resolved. 

First published July 17, 1:22 p.m. PT
Update, 1:28 p.m.: Adds updated comment from Google representative.

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