Amazon customer support team makes geography fail and inadvertently unites Ireland

An Amazon support member trying to help a subscriber on Twitter was apparently not fully up to speed on world geography when they suggested to the user that Northern Ireland wasn’t part of the United Kingdom.

Chris Jones was tweeting to the AmazonHelp account on Saturday, asking why he wasn’t able to view the Autumn Nations Cup, an international rugby tournament being live-streamed on Amazon Prime. After troubleshooting some possible technical issues, the helper believed they had found the problem: The match was only available to Prime Members in the UK.

As Jones notes in his reply, Northern Ireland is indeed part of the UK, which actually stands for The United Kingdom of Great Britain and Northern Ireland. Students of 20th-century history will recall that the Good Friday Agreement of 1998 ended decades of political violence in the region, recognizing Northern Ireland as a region of the UK. The Republic of Ireland (generally referred to simply as “Ireland”) is a separate country.

Eventually someone at Amazon Support realized the gaffe and offered an apology.

I suspect the person who tweeted the “we don’t have the rights” tweet was possibly American or based in the US because they spelled “apologize” with a Z. The follow-up tweet spells “apologise” with the S, which is how it’s typically spelled in other English-speaking countries (including the UK).

While not everyone was amused by the error, most of Twitter did what Twitter does and helpfully informed AmazonHelp of the nature of its mistake.

And some put the situation into terms Amazon may be able to better understand:

We reached out to Amazon for comment and will update if we hear back. In the meantime, we’ll hoist a pint of Guinness and hope that the road may rise up to meet you, Amazon customer support team member.

Originally posted: Source link

Leave a Reply

Subscribe to our newsletter

Join our monthly newsletter and never miss out on new stories and promotions.
Techhnews will use the information you provide on this form to be in touch with you and to provide updates and marketing.

You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at We will treat your information with respect.

%d bloggers like this: